SoftBank Robotics

SoftBank Pepper (2024)

Name: SoftBank Pepper (2024)
Brand: SoftBank Robotics
Rating: 3.7 (1 reviews)

[HSP]· 2024

73.9

ROBOSCORE™ METHODOLOGY — 9 DIMENSIONS

Performance22%

Reliability20%

Ease of Use15%

Intelligence15%

Vendor Reliability10%

Value9%

Ecosystem7%

Safety5%

Design4%

Independently verified.
Not manufacturer-provided.

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12h runtime · 20-axis

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SoftBank RoboticsSoftBank Pepper (2024)

BEST FOR

Guest services and hospitality

AVOID IF

Budget is primary constraint and manual alternatives exist

PAYBACK

TBD

COMPLEXITY

TBD

[OVERVIEW] DESCRIPTION

Updated version of the iconic social robot. Enhanced AI with LLM integration for natural conversation. Deployed in retail, hospitality, and healthcare for customer interaction, wayfinding, and information services.

[SCORE] BREAKDOWN

Performance

6825%

Reliability

7220%

Ease of Use

8515%

Intelligence

8015%

Value

6510%

Ecosystem

708%

Safety

805%

Design

822%

[SPECS] TECHNICAL

Physical

Weight Kg

Performance

Dof	20
Battery Hrs	12

Other

Ai	LLM-powered conversation
Height Cm	121
Applications	Retail, hospitality, healthcare
Display Inch	10.1

[TCO] COST ANALYSIS

Purchase Costs

MSRP

—

CURRENT

RFQ

Operating Costs (Annual)

MAINTENANCE LOW

—

MAINTENANCE HIGH

—

[ROI] CALCULATOR

Workers replaced2

Average hourly wage$25/hr

Shifts per day1

Robot price$50,000

Monthly savings

$8,333

Payback period

6mo

3-year net ROI

500%

5-year savings

$450,000

[SERVICE] MAINTENANCE

Interval	Task	Est. Time	Est. Cost	Type
Daily	Visual inspection & debris removal	5–10 min	—	Operator
Weekly	Sensor calibration check & log review	15–30 min	—	Operator
Monthly	Lubrication, belt/chain tension check	1–2 hrs	$50–150	Technician
6-Month	Full mechanical inspection & software update	4–8 hrs	$500–2,000	Certified Tech
Annual	Comprehensive overhaul & recalibration	1–2 days	$2,000–10,000	OEM / Partner

Service Details

Warranty:Contact Vendor

Support:Contact Vendor

Response:Contact Vendor

Spare Parts:Contact Vendor

[TRAINING] REQUIREMENTS

Operator Training

Contact Vendor

Typical Training Plan

SAFETY & BASICS

2–4 hours

OPERATIONS

4–16 hours

TROUBLESHOOTING

2–8 hours

MAINTENANCE

4–16 hours

[BUYER'S GUIDE] 20 QUESTIONS TO ASK

Before purchasing the SoftBank Pepper (2024), ask the vendor these critical questions:

01What is the total cost of ownership over 5 years?
02What does the warranty cover, and what's excluded?
03What is your average response time for critical issues?
04Can you provide references from similar deployments?
05Is a pilot program available before full commitment?

... and 15 more critical questions

[COMMUNITY] REVIEWS

[ROBOSCORE] RATING

73.9/ 100

Performance

6825%

Reliability

7220%

Ease of Use

8515%

Intelligence

8015%

Value

6510%

Ecosystem

708%

Safety

805%

Design

822%

Read methodology →

[TCO] TOTAL COST

Purchase Price

RFQ

Est. Annual Maintenance

Contact Vendor

5-Year Total

—

Cost per Shift

—

Cost per Hour

—

Based on industry averages. Actual costs vary.

[VENDOR] HEALTH

SoftBank Robotics

Founded

EST. 2012(14 years)

Funding

NOT DISCLOSED

Employees

NOT DISCLOSED

Vendor Health Score

NOT RATED

[COMPLIANCE] CERTIFICATIONS

No certifications listed

[AI] ADVISOR

Not sure if SoftBank Pepper (2024) is right for you?

Find Similar Robots →

[PRICE] ALERT

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[BUY] WHERE TO PURCHASE

Visit SoftBank Robotics

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