SoftBank Robotics
SoftBank Pepper for Care
ROBOSCORE™ METHODOLOGY — 9 DIMENSIONS
Independently verified.
Not manufacturer-provided.
$22,000
3h runtime
What problem does this solve?
Eldercare & Companion applications.
Who is this for?
Mid-market operations teams with proven use cases looking to scale beyond manual processes.
BEST FOR
Eldercare & Companion applications
AVOID IF
Budget is primary constraint and manual alternatives exist
PAYBACK
TBD
COMPLEXITY
TBD
Pepper robot configured for elder care settings. Social interaction, exercise coaching, trivia games, and daily activity facilitation. Emotion recognition for personalized engagement.
The SoftBank Pepper for Care earns a RoboScore of 73.6/100, placing it in the solid tier for eldercare applications robots. At $22,000 it sits in the professional segment, making it a reasonable choice for teams where overall capability and reliability is the priority. It offers 3 hours of battery life. SoftBank Robotics delivers a competent platform at this price point. Deployment requirements vary by facility — consult the manufacturer.
Mid-market operations teams with proven ROI models and dedicated automation budgets. If overall capability and reliability is your primary decision criterion, the SoftBank Pepper for Care deserves a place on your shortlist.
First-time buyers still evaluating whether automation makes sense for their workflow. If your requirements center on a different set of capabilities, compare alternatives in the eldercare category before committing.
Awakening Health
Awakening Health ARI
ROBOSCORE™ METHODOLOGY — 9 DIMENSIONS
Independently verified.
Not manufacturer-provided.
Elder care assistant robot with more advanced capabilities than Grace. Medication reminders, fall detection, video calling with family, and health monitoring integration.
Furhat Robotics
Furhat Elder Care
ROBOSCORE™ METHODOLOGY — 9 DIMENSIONS
Independently verified.
Not manufacturer-provided.
Social robot with projected face for lifelike interaction in elder care. Furhat's unique back-projected face technology enables natural conversation. Multi-language support for diverse populations.
Awakening Health
Awakening Health Grace
ROBOSCORE™ METHODOLOGY — 9 DIMENSIONS
Independently verified.
Not manufacturer-provided.
Social companion robot for elderly care from New Zealand's Awakening Health. Based on Hanson Robotics technology. Expressive face for emotional connection. Conversation, reminders, and cognitive games.
Physical
| Weight Kg | 28 — Requires two people or a cart |
Performance
| Battery Hrs | 3 — Short-duration tasks, frequent chargingshort shifts — requires charging mid-shift |
Intelligence
| Sensors | 3D cameras + touch sensors |
Other
| Ai | Emotion recognition + conversational |
| Emotion | Multi-modal emotion detection |
| Functions | Social interaction, exercise coaching, trivia, activity facilitation |
| Height Cm | 121 |
The Real Cost of Ownership
Purchase price is only 40-60% of the true cost. Here's the full picture.
Purchase Costs
MSRP
$22,000
CURRENT
$22,000
Operating Costs (Annual)
MAINTENANCE LOW
—
MAINTENANCE HIGH
—
5-Year Summary
$22,000
Purchase price + estimated 5 years maintenance
Monthly savings
$8,333
Payback period
3mo
3-year net ROI
1264%
5-year savings
$478,000
| Interval | Task | Est. Time | Est. Cost | Type |
|---|---|---|---|---|
| Daily | Visual inspection & debris removal | 5–10 min | — | Operator |
| Weekly | Sensor calibration check & log review | 15–30 min | — | Operator |
| Monthly | Lubrication, belt/chain tension check | 1–2 hrs | $50–150 | Technician |
| 6-Month | Full mechanical inspection & software update | 4–8 hrs | $500–2,000 | Certified Tech |
| Annual | Comprehensive overhaul & recalibration | 1–2 days | $2,000–10,000 | OEM / Partner |
Service Details
Operator Training
Contact Vendor
Typical Training Plan
SAFETY & BASICS
2–4 hours
OPERATIONS
4–16 hours
TROUBLESHOOTING
2–8 hours
MAINTENANCE
4–16 hours
Before purchasing the SoftBank Pepper for Care, ask the vendor these critical questions:
- 01What is the total cost of ownership over 5 years?
- 02What does the warranty cover, and what's excluded?
- 03What is your average response time for critical issues?
- 04Can you provide references from similar deployments?
- 05Is a pilot program available before full commitment?
... and 15 more critical questions
Purchase Price
$22,000
Est. Annual Maintenance
Est. $1,760–$2,640/year (8–12%)
5-Year Total
Requires pricing data
Cost per Shift
—
Cost per Hour
—
Based on industry averages. Actual costs vary.
SoftBank Robotics
Founded
EST. 2012(14 years)
Funding
Undisclosed
Employees
Undisclosed
HQ
JP
Vendor Health Score
Health score pending verification
Certifications data being verified. Contact manufacturer for compliance documentation.
Price Drop Alert
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